Shipping policy

Shipping Policy – Modenove

At Modenove, we take pride in delivering every order quickly and safely to ensure you enjoy your fashion pieces as soon as possible. Please review our shipping policy for detailed information on order processing and delivery.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

During high-demand periods, shipments may take a few extra days to process.
If there is a significant delay with your order, our team will contact you promptly via email at modenove.help@gmail.com.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping (U.S.): 3–7 business days

  • Express Shipping (U.S.): 1–3 business days

  • International Shipping: 7–14 business days (depending on destination and customs clearance)

Please note that delivery delays can occasionally occur due to postal service issues, weather conditions, or high seasonal demand.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive an email confirmation containing your tracking number.
Tracking details may take up to 24 hours to become active after dispatch.

Shipping Within the United States

We proudly ship across all 50 U.S. states using trusted carriers such as USPS, UPS, and FedEx.
Orders to P.O. Boxes and APO/FPO addresses are accepted for most items.

All orders include tracking and secure handling to ensure your Modenove pieces arrive safely and on time.

International Shipping Policy

We currently ship to select international destinations.
International customers are responsible for any customs duties, import taxes, or fees once the shipment arrives in their country.

Modenove is not responsible for delays caused by customs inspections, international carrier processes, or local import regulations.
Before placing your order, please confirm that your country allows the import of fashion apparel and accessories.

Lost, Stolen, or Damaged Packages

Modenove is not liable for packages that are lost, stolen, or damaged after confirmed delivery.
If your order arrives damaged, contact us within 48 hours at modenove.help@gmail.com with your order number and clear photos of the damaged item(s).

Our support team will investigate promptly and work with the shipping carrier to offer a replacement or refund when applicable.

Incorrect Address or Delivery Issues

Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address, the customer will be responsible for any reshipment fees.

If you realize there’s an error in your address after placing the order, contact us immediately at modenove.help@gmail.com.
We’ll do our best to update your shipping details before dispatch.

Contact Us

For any questions regarding your order or shipping details, our team is always here to help.
📧 modenove.help@gmail.com
📍 Modenove
FISH SUPPLY LLC
30 N GOULD ST STE R
SHERIDAN, WY 82801
United States